Frequently Asked Questions (FAQ)
Welcome to Greeful’s Help Center. Below are answers to common questions about our products, payments, shipping, and more. If you need further assistance, feel free to email us at greeful493@gmail.com.
🛍️ Ordering & Products
Q: Where are your products made or sourced from?
A: All our products are imported from Japan, known for top-tier quality, durability, and design.
Q: What kind of desk accessories do you offer?
A: We currently offer:
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Reversible Leather Desk Mats
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Magnetic Clipboards (A4 & A5)
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Leather Pen Holders
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Premium Leather Card Cases
Q: Are your leather products waterproof?
A: Yes, all our leather items – including desk mats and holders – are made from waterproof leather that resists spills and is easy to clean.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: We currently deliver to select regions. Please confirm shipping options at checkout or contact us directly.
Q: How long does delivery take?
A: Orders are processed within 1–3 business days. Delivery times vary by location.
Q: How can I track my order?
A: You’ll receive a tracking number by email or SMS once your order ships.
💵 Payment Methods
Q: What payment methods do you accept?
A: We currently accept:
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Cash on Delivery (COD)
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JazzCash
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Secure Online Payments via Shopify
🔄 Returns & Exchanges
Q: Can I return a product?
A: Yes! You can return unused items in original condition within 7 days of delivery. See our Return Policy for details.
Q: Do you offer exchanges?
A: We don’t offer direct exchanges at this time. You may return the product and place a new order.
🧼 Product Care
Q: How do I clean and care for the leather items?
A: Simply wipe with a dry or slightly damp cloth. Our waterproof leather resists spills and stains for easy maintenance.